Key Policies & Industry Links
Assetinsure takes ethical and responsible decision making very seriously. We expect our employees and Directors to do the same, as reflected in our policies listed below.
It is Assetinsure’s policy to act honestly, fairly and be transparent with all parties involved in the repair process (for Enthusiast Motor Claims). This policy specifies the standards Assetinsure expect from Repairers; the guarantees Assetinsure makes in relation to Repairers; and the Dispute resolution process. Repair Policy
Assetinsure strongly believe that family and domestic violence is never acceptable. We believe in doing the right thing by our customers, respecting who they are and their individual circumstances. This Policy sets out how Assetinsure supports our customers who are affected by family and domestic violence. We are committed to working with our stakeholders to contribute to a domestic violence-free future, reduce the risk of harm and to help keep our customers safe. Group Family Violence Policy
Assetinsure and its distributor’s employees may not be able to help its policyholders outside the scope of insurance or financial matters. Our employees will suggest to the policy holder that they contact a relevant external support organisation. Specialist services available for policy holders
Assetinsure is committed to having a customer-centric approach to the development and distribution of our insurance products, the details of our Target Market Determination (TMD) policy is outlined here – Development and Distribution of Products for Target markets.
We understand that there are times when circumstances beyond your control can make it difficult to meet all your financial commitments. Our Financial Hardship Policy outlines where we may be able to help.
Financial Services Guide (FSG)
This Financial Services Guide (FSG) provides information about the financial products and services we are authorised to provide in respect of a general insurance policy, to help you decide whether to use those services, how our staff and associates are remunerated, arrangements we have in place to compensate retail clients for loss, how you can make a complaint and how complaints are handled, and how we respect your privacy.
ICA CODE OF PRACTICE STATEMENT
As a member of the Insurance Council of Australia (ICA), Assetinsure has adopted the Code of Practice. The Code sets a general and transparent benchmark for all member companies describing in general terms the way in which risk underwriting, claims and complaints are handled.
Some of the Key Policies included on our website also reflect obligations on Assetinsure under the Code of Practice (e.g. Group Family Violence Policy, Complaints Handling Policy). The Code Governance Committee (CGC) is the independent body that monitors and enforces insurer’s compliance with the Code of Practice.
Anyone can report an alleged breach of the Code to the CGC at insurancecode.org.au.
The industry holds that it will help all stakeholders to better understand how general insurance works. Please visit the ICA’s Code of Practice website for further information. If you would like more information about general insurance, we suggest you talk to your broker or visit the ICA’s website.