Customer Support & Policies

If you think we have let you down in any way, or our service is not what you expect, please tell us so that we can help. Complaints Handling Policy

Assetinsure strongly believe that family and domestic violence is never acceptable. We believe in doing the right thing by our customers, respecting who they are and their individual circumstances. This Policy sets out how Assetinsure supports our customers who are affected by family and domestic violence.  We are committed to working with our stakeholders to contribute to a domestic violence-free future, reduce the risk of harm and to help keep our customers safe.  Family and Domestic Violence Support Policy

We understand that there are times when circumstances beyond your control can make it difficult to meet all your financial commitments. Our Financial Hardship Policy outlines where we may be able to help.

At times, life can feel overwhelming. If you’re experiencing personal hardship, emotional stress, or difficult life circumstances, you’re not alone. There are free and confidential, support services available across Australia to help you when you need it most. Special Support Services