Careers
Position Vacancy: Systems Engineer
Group: Assetinsure Holdings Pty Ltd
Job Title: Systems Engineer
Reports to: Head of Infrastructure
Location: Sydney
Position Summary / Purpose of Role
Assetinsure Pty Ltd is an authorised general insurer in the Australian market. Operating since 2004, Assetinsure is focused on delivering innovative insurance / finance solutions across has a wide and growing number of insurance lines. Assetinsure primarily operates in Australia and New Zealand and is an important member of a global insurance network of specialty insurance providers which has a footprint across South Africa, the UK and Europe.
This is an opportunity for…
This is an opportunity to join an experienced and supportive infrastructure team in a dynamic IT environment. The successful candidate will be a key member facilitating IT support, security, operations and project-based tasks for technologies used across the organisation.
The key responsibilities will be…
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Provide technical support for levels 1 to 2.
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Acting as first point of contact to service and support users and customers of Assetinsure.
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Assist in the maintenance of systems and provide technical support for hardware and software.
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Provide assistance to staff on the use of hardware, software and systems.
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Maintain and create documentation.
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Involvement with all aspects of user onboarding and offboarding.
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Troubleshoot technical faults.
The highly valued skills and attributes are…
Technical competency and skills in supporting:
- Various hardware assets not limited to servers, printers, client computers, storage and mobile devices.
- Support and enforcement of security policies.
- Apply methodical approach to the diagnosis of technical problems.
- Manage priorities and workloads as part of the broader department and organisation.
- Maintain an approachable, friendly demeanour with can do attitude.
- Working as a valued team member of the IT Department.
- Ability to develop and foster partnership with both internal users and external vendors.
- Attention to detail.
The experience required is with:
- Microsoft Windows 10/11 and Microsoft Windows Server 2016/2019/2022.
- Microsoft Active Directory.
- Printing support.
- Experience in providing technical support levels 1 to 2.
- Experience with service desk ticketing systems.
- Experience in liaising with staff at all levels of an organisation.
- Support, train and mentoring of staff in the use of various technologies.
The experience preferred is with…
- Jira Service Management
- Citrix Cloud DaaS (previous XenApp).
- Microsoft 365 Admin.
- Microsoft Intune.
- Networking.