Careers

Motor Claims Team Leader

Group: Assetinsure Holdings Pty Ltd
Job Title: Motor Claims Team Leader
Reports to: Head of Claims
Location: Sydney

Position Summary / Purpose of Role

Assetinsure Pty Ltd is an authorised general insurer in the Australian market. Operating since 2004, Assetinsure is focused on delivering innovative insurance / finance solutions across has a wide and growing number of insurance lines. Assetinsure primarily operates in Australia and New Zealand and is an important member of a global insurance network of specialty insurance providers which has a footprint across South Africa, the UK and Europe.

The growth of our Claims function has created an exciting opportunity for a Motor Claims Team Leader to join our team.

Role summary:

The Claims Team Leader is a fixed term contract position for 12 months with a possibility to extend reporting to the Head of Claims within the Risk Partners business unit. This role leads a high-performing Motor Claims team responsible for managing the full end-to-end claims lifecycle—from lodgement through to repair, recovery, and settlement. The Team Leader plays a critical role in coaching and developing team members, ensuring compliance with internal processes and industry regulations, and driving performance to achieve service and operational targets. The role fosters a culture of continuous improvement and customer excellence, aligned with our organisational values and strategic objectives.

Roles & Responsibilities:

  • Lead, support, and motivate a team of Claims Controllers to achieve key performance indicators (KPIs) and operational goals.
  • Monitor individual and team performance through clear expectation setting, regular coaching, and formal performance reviews.
  • Manage escalated matters and customer complaints, including the preparation of AFCA submissions and formal written responses.
  • Analyse team and claims performance data to identify trends, issues, and opportunities for improvement.
  • Collaborate with internal stakeholders to resolve claims issues, support cross-functional initiatives, and enhance claims processes.
  • Make critical decisions on complex claims matters, including settlement approvals and policy-based determinations, in line with regulatory and internal guidelines.
  • Provide technical guidance and mentoring to build claims decision-making and problem-solving capability within the team.
  • Ensure compliance with regulatory obligations, legal requirements, and company policies and procedures.
  • Manage a small portfolio of complex or high-value motor claims, demonstrating technical leadership and best-practice handling.

Skills and attributes

  • Proven experience in insurance claims, with strong knowledge of general insurance policies, claims processes, and applicable legislation and codes (e.g., GICOP).
  • Demonstrated leadership experience, with a focus on coaching, capability building, and team development.
  • Strong analytical skills and attention to detail, with the ability to identify trends and implement performance improvements.
  • Confident and clear communicator, able to influence and manage internal and external stakeholders effectively.
  • Calm and adaptable under pressure, with a solutions-focused and customer-centric approach.
  • Experience in managing complaints and escalations, with a clear understanding of dispute resolution processes.
  • Competent in Microsoft 365 applications, particularly Word and Excel, for reporting, analysis, and communication.