Specialist Services
Policy last updated 25th June 2025
Specialist Support Services
At times, life can feel overwhelming. If you’re experiencing personal hardship, emotional stress, or difficult life circumstances, you’re not alone. There are free and confidential, support services available across Australia to help you when you need it most.
We’ve compiled a list of national support services below, including help with financial counselling, mental health, family violence, legal issues, and more. You don’t need to contact us to access these services, but if you would prefer to speak to someone from our team, we’re here to help too.
Communication Support
Translating and Interpreting Service (TIS National)
Free interpreter support in over 150 languages, available 24/7.
Website: www.tisnational.gov.au
Phone: 131 450
If you need help understanding something we’ve sent you or want to talk about your policy or claim in your preferred language, you can ask for an interpreter through TIS National.
National Relay Service (NRS)
A free service to help people who are d/Deaf, hard of hearing, or have a speech impairment to
communicate over the phone. Available 24/7.
Website: www.infrastructure.gov.au/national-relay-service
Phone: Access through your preferred relay method listed on the NRS website
You can use the National Relay Service to contact us or any of the services listed on this page.
Financial Counselling
National Debt Helpline
Free, independent financial counselling for managing bills, debt, or financial stress.
Website: www.ndh.org.au
Phone: 1800 007 007 (Weekdays 9.30am–4.30pm)
They can help you understand your rights, work through your options, and talk to creditors if you’re feeling overwhelmed by debt.
Legal Support
National Legal Aid
Provides access to free or low-cost legal advice across civil, family, and criminal law.
Website: www.nationallegalaid.org
Legal Aid services are available in every state and territory and can help with things like disputes, family violence orders, or housing issues.
Mental Health Support
Beyond Blue
Support for anxiety, depression, and mental wellbeing. Available 24/7.
Website: www.beyondblue.org.au
Phone: 1300 22 4636
Lifeline
24/7 crisis support and suicide prevention.
Website: www.lifeline.org.au
Phone: 13 11 14
QLife
Support for LGBTQI+ individuals, offering anonymous and free peer support and referral. Available 3pm–midnight daily.
Website: www.qlife.org.au
Phone: 1800 184 527
Counselling Online
Free 24/7 support for people affected by alcohol and other drug use, including counselling and selfhelp tools.
Website: www.counsellingonline.org.au
Whether you’re in crisis or just need someone to talk to, these services offer confidential support and referrals.
Family and Domestic Violence Support
1800RESPECT
National sexual assault, domestic and family violence counselling service. Available 24/7.
Website: www.1800respect.org.au
Phone: 1800 737 732
They can help you understand your options and connect you with ongoing support.
Disability Support and Advocacy
Disability Gateway
Information and referrals to help people with disability access services and supports.
Website: www.disabilitygateway.gov.au
Phone: 1800 643 787
Australian Centre for Disability Law
Provides legal assistance for people with disability facing discrimination or accessibility issues.
Website: www.disabilitylaw.org.au
irst Nations Support
13YARN
A free and confidential 24/7 support line for Aboriginal and Torres Strait Islander people.
Website: www.13yarn.org.au
Phone: 13 92 76
Trained First Nations staff offer culturally safe support around mental health and wellbeing.
Indigenous Consumer Assistance Network (ICAN)
Provides free, independent, and confidential consumer education, advocacy, and financial counselling services to Indigenous consumers across Australia.
Website: www.ican.org.au
Phone: 1800 369 878
ICAN assists with issues such as dealing with lenders, understanding consumer rights, and providing support to overcome financial stress and consumer-related challenges.
Need Help from Us?
If you’re struggling and think your insurance claim or policy might be affected, you can also visit our other support pages:
- Financial Hardship Support
- Support for Vulnerable Customers
You don’t have to go through it alone. These services and our team are here to help you feel more supported and in control.
Need Help Managing Your Insurance?
If you’d prefer to have someone support you with your insurance—such as a friend, family member, financial counsellor, or case worker—you can nominate them to speak on your behalf.
To do this, please contact the usual customer service team for your insurance product. Depending on the type of support you need, this may be the team that handles your policy or your claim.
They will ask for a few details about the person you wish to nominate, such as
- Their name
- How they’ll be helping you
- How we can contact them
In some cases, you may be asked to confirm this in writing to help us protect your privacy and ensure your information is handled safely. You can change or remove a support person at any time.
Please refer to the below table for contact details by brand or product.
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For policy and claims: Speak directly with Enthusiast Visit Enthusiast Motor Insurance |
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For policy: Speak directly with Mercurien, or your Broker Visit Mercurien
For Motor-Fleet Insurance claims: For Novated Lease Motor Insurance claims |
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For policy: Speak directly with AOBIS Visit AOBIS
For claims, contact: |
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For policy and claims: Speak directly with FreightInsure
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