Position Vacancy: Undewrriter

Group: Enthusiast Motor Insurance
Job Title: Underwriter
Reports to: Underwriting Manager
Location: Work-from-home

Position Summary / Purpose of Role

Enthusiast is a niche underwriting agency specialising in providing motor insurance to people who really care about their cars. We have seen amazing growth in the past 5 years and have ambitions to grow even more in the next 5 years and beyond. To do that we need a strong customer service officer to complement our great team.

This is an opportunity for…

A motivated individual looking to be a part of growing insurance business. You will be nurtured to become a genuine motor insurance expert and will be part of the Customer Service team supporting customer queries via phone, emails and our digital portal. Being a car enthusiast yourself will be advantageous!

The key responsibilities will be…

  • Delivering excellent customer service through personalised interactions with brokers and direct customers, from initiating a quote, binding policy, serving mid-term requests, renewing policies and cancellations
  • Reviewing and assessing vehicle values as proposed by customers
  • Following our underwriting guidelines, action referrals and communicate underwriting decisions to brokers and direct customers
  • Make recommendations and implement projects to improve customer experience and improve operational efficiency with a continuous improvement mindset
  • Support at an external event to increase Enthusiast’s brand awareness as and when required
  • Contribute to the evolving risk and compliance culture within Enthusiast through identifying potential issues within the business
  • Embracing transparency and build on the culture of a small and fast-growing business

The highly valued skills and attributes are…

  • A demonstrated passion for motoring is something that we would love to see in you.
  • Previous Motor Insurance experience
  • Quick to learn new systems and IT savvy
  • Experience within sales or customer service environments
  • A drive to achieve sales targets will keep you competitive and motivated.
  • Problem solving and decision-making skills
  • Strong verbal communication skills when explaining complicated concepts in a simple way
  • The ability to be pro-active and a can do approach and help the team when needed
  • Highly organised and attention to detail
  • Self-motivated and keen to learn and develop new skills
  • RG146 or Tier 2 certification would see you have an advantage
  • Up to 5 years prior Customer Service experience