Position Vacancy: Change Management Specialist

Group: Assetinsure Holdings Pty Ltd
Job Title: Change Management Specialist
Reports to: Chief Technology Officer
Location: Sydney (Level 21/ 45 Clarence Street)

Position Summary / Purpose of Role

Assetinsure Pty Ltd is an authorised general insurer in the Australian market. Operating since 2004, Assetinsure is focused on delivering innovative insurance / finance solutions across has a wide and growing number of insurance lines. Assetinsure primarily operates in Australia and New Zealand but also has a global footprint across South Africa, the UK and Europe through its association with the Lombard group of companies.

This is an opportunity for…

As a Change Management Specialist in the dynamic landscape of insurance M&A transactions in Australia, you’ll play a crucial role in orchestrating and navigating organizational transitions. Your primary responsibility will be to ensure seamless integration and transformation across diverse stakeholders, ensuring alignment with strategic objectives and optimizing operational efficiency. The role also needs to focus on programme management and the inter dependencies of multiple projects and stakeholders mapping out the roles and responsibilities.

The key responsibilities will be…

Stakeholder Engagement:

  • Cultivate strong relationships with internal and external stakeholders, including leadership teams, employees, regulatory bodies, and external partners.
  • Assess and understand the unique needs and concerns of various stakeholders to tailor change strategies accordingly.
  • Oversee the overall program encompassing multiple projects within the insurance M&A portfolio.
  • Develop a comprehensive program plan outlining key milestones, timelines, and dependencies.

Strategic Planning:

  • Collaborate with leadership to develop a comprehensive change management strategy aligned with the overarching M&A objectives.
  • Contribute to the development of integration plans, focusing on people, processes, and systems.
  • Conduct a thorough analysis of interdependencies among various projects and workstreams.
  • Create visual maps and documentation to illustrate the interconnected nature of initiatives.
  • Define clear roles and responsibilities for team members involved in the change and integration processes.
  • Ensure alignment of responsibilities with project objectives and organizational goals.

Communication and Advocacy:

  • Craft clear and compelling communication plans to articulate the vision, goals, and impact of the M&A transactions.
  • Serve as a proactive advocate for change, addressing concerns and highlighting the benefits of the integration to foster a positive organizational culture.
  • Foster collaboration among cross-functional teams, encouraging open communication and knowledge sharing.
  • Facilitate regular meetings and forums to address challenges and promote collaboration.

Change Impact Assessment:

  • Conduct thorough assessments to understand the potential impact of changes on individuals and teams.
  • Develop mitigation strategies to address resistance and facilitate a smooth transition.

Performance Monitoring:

  • Establish key performance indicators (KPIs) to monitor the effectiveness of change initiatives.
  • Regularly assess progress and adjust strategies based on feedback and evolving circumstances.
  • Implement a reporting structure to provide regular updates on program status, milestones achieved, and upcoming challenges.
  • Communicate effectively with senior leadership and key stakeholders to ensure transparency and alignment.
  • Facilitate post-implementation reviews to gather feedback and identify areas for continuous improvement.
  • Implement lessons learned from each project to enhance future change management initiatives

Risk Management: 

  • Identify potential risks and obstacles to successful integration.
  • Develop risk mitigation plans and collaborate with relevant teams to address challenges promptly.
  • Establish a robust governance framework to ensure compliance with regulatory requirements and organizational policies.
  • Implement regular review sessions to assess the progress of individual projects within the program.
  • Develop an escalation framework for timely resolution of issues and roadblocks.
  • Work closely with project managers to address emerging challenges and mitigate risks promptly.

Resource Management:

  • Work closely with project managers to allocate resources effectively, considering skillsets and project requirements.
  • Anticipate resource constraints and proactively address potential bottlenecks.
  • Identify skill gaps and training needs resulting from the M&A activities.
  • Design and implement targeted training programs to upskill employees and enhance their readiness for the changes ahead.
  • Foster a cohesive organizational culture by promoting values and principles that align with the merged entities.
  • Implement initiatives that promote inclusivity and collaboration across teams.

The highly valued skills, attributes and experience required are… …

  • Great educational background, preferably in the fields of computer science or engineering for technical project managers
  • 10+ years in a project management role.
  • Solid technical background, with understanding or hands-on experience in software development and web technologies
  • Experience with JIRA and Confluence
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organisational skills including attention to detail and multi-tasking skills
  • Extensive experience in program management, overseeing multiple projects concurrently.
  • Proven ability to map out and manage complex interdependencies.
  • Strong understanding of project management methodologies and tools.
  • Exceptional organizational and analytical skills to navigate intricate program landscapes.
  • Experience in designing and implementing governance frameworks for large-scale programs.